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Technical Support |
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Your satisfaction is our
objective. We may already have the answer to your question stored in our
FAQ page. Please refer to the list of commonly asked
questions for immediate technical assistance. If you are unable to find
your answer there, please do not hesitate to contact us at the methods
below for further technical support.
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Tel: +65 6286 2086 ext. 199 |
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(Mon - Fri, 8:00am - 5:45pm GMT+8:00) |
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Email: support@compex.com.sg |
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Search Knowledgebase
We store all resolved problems in our solution
database. Search here for immediate solutions to your problems! |
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Ask a
Question
Submit a question or open an issue with our
technical support staff who will reply to you by email. |
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Procedures for Contacting Compex Technical
Support: |
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Please get ready the following information
before contacting our technical support engineers so that we may assist
you better.
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Product Serial No. (Can be found on the back
of the product)
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Firmware Version, Click on the "About System"
link in your user management page to retrieve
this info
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Date of Purchase or Age of Product
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When did the problem start to occur.
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Clear description of the problem.
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Please note that Compex is unable to support or
warrant any equipment that has been damaged due to harsh operating
conditions (exceeding the recommended range stated on the product manual),
modified or misused, or if third-party software codes have been
loaded on the device without prior approval from a qualified Compex
engineer. |
