Assisting You in Smooth Product Development and Transition
Assisting You in Smooth Product Development and Transition
Compex Systems has more than 10 years of experience in assisting customers with integrating wireless connectivity into their products. Our vast engineering resources support customers with product development, helping you bring your solutions to market faster and more efficiently.
Assisting You in Smooth Product Development and Transition
Compex Systems has more than 10 years of experiences in assisting customers with integrating wireless connectivity into their products. With vast engineering resources put into supporting customers with product development, quick time to market can be assured while working with us. Always remember however, that most questions are answered and easily explained in our Freshdesk Knowledge Base!
Before approaching us for support:
- Make sure that you have the latest version of the CompexWRT. If you do not have it, upgrade your hardware to the latest version and check if the problem persists!
- If you are using OpenWRT+ Open Source Wireless Driver (eg. ath9k, ath10k, ath11k), please state clearly your OpenWRT version as well as the open source driver version. It will be good if you can point us to the repository you are using.
- Give a brief problem description, including information about your network setups, such as Product Serial No. and Firmware Version.
- Post a question on our Support Ticketing System and use ‘traceroute’ for troubleshooting when necessary. Alternatively, please provide a kernel log for us to look into possible errors.
Before sending any RMA items back to Compex:
- Submit your return request through the Compex RMA System. For step-by-step instructions, please refer to the RMA registration guide.
- Receive an RMA Number(s) from Compex after your RMA Submission in the system.
- Prepare the item(s) for return. Place the item(s) in their original electrostatic protective packaging, then pack them securely in a secure outer carton for shipment. Compex is not responsible for lost or missing items.
- Include all required shipping documents with your RMA item(s) when shipping to Compex, include:
Commercial Invoice (CI) – Provided by Compex in the RMA system
Packing List – Provided by the customer
Air Waybill (AWB) – Provided by the customer - All RMA item(s) should be sent to the following address:
Compex (Suzhou) Co, Ltd
12 ChuangTou Industrial Square Lou Feng North,
Suzhou Industrial Park, Suzhou, China 215122
Out-of-Warranty RMA Services:
- Compex offers paid RMA services for products that are no longer under warranty. Customers are responsible for both way freight charges and repair costs, which will be confirmed and communicated by our repair team prior to proceeding with the service.
Before approaching us for support:
- Make sure that you have the latest version of the CompexWRT. If you don’t have it, upgrade your hardware to the latest version and check if the problem still persists!
- If you are using OpenWRT+ath10k, please state clearly your OpenWRT version as well as ath10k driver version.
- Read the Knowledge Base available on our Freshdesk, maybe the answer to your question is already there!
- If you have trouble making some setup, check our Knowledge Base for answers, you might find an example for your configuration there!
- Give brief problem description, including information about your network setup such as Product Serial No. and Firmware Version.
- Post a question on our Freshdesk Ticketing System and use ‘traceroute’ for troubleshooting when necessary. Alternatively, please provide kernel log for us to look into possible errors.
