Online Tecknical support  Link

Your satisfaction is our objective. We may already have the answer to your question stored in our FAQ page or user manual. Please refer to the list of commonly asked questions for immediate technical assistance. You can also view and ask questions in our product forum, where lots of supports are giving feedback and help others with issues. If you are unable to find your answer there, please do not hesitate to contact us at the methods below for further technical support.

The technical support team can be contacted at the following locations:

Singapore Support Office

E-mail: support@compex.com.sg

China Support Office

Email: support@compexcs.com.cn

*Monday to Friday 08:00 – 17:00 GMT+8:00

*Closed on weekends and public holidays

Procedures for Contacting Compex Technical Support:

Please get ready the following information before contacting our technical support engineers so that we may assist you better.

• Product Serial No. (Can be found on the back of the product)

• Firmware Version, Click on the "About System" link in your user management page to retrieve this info

• Date of Purchase or Age of Product

• When did the problem start to occur

• Clear description of the problem

Please note that Compex is unable to support or warrant any equipment that has been damaged due to harsh operating conditions (exceeding the recommended range stated on the product manual), modified or misused, or if third-party software codes have been loaded on the device without prior approval from a qualified Compex engineer